My router loses internet twice a week. A reboot is required each time.

I disabled the Wifi on my Fizz router. So I'm using it only as a bridge. But twice a week, the Fizz router fails to provide the WAN ip to my router. Each time I have to reboot it and the IP will come up.
Now that I configured the FIZZ router as a bridge, I'm not able to access it's IP.
Tried to chat with the support on Facebook but no answers.

Answers

  • Mike
    Mike Posts: 21,527 ✭✭

    Probably is a router problem

    CHAT

    Ici le lien vers les informations sur le support https://fizz.ca/fr/nous-contacter

    • connectez vous sur votre compte
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      tous les jours de 8h à 21h (HNE).
    • Attendre quelques seconds (environs 10s) que la bulle apparaisse au coin inférieur droit de temps en temps.

    Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.

     

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  • Gavin Y.
    Gavin Y. Posts: 4 ✭✭
    Hi Mohammed,
    I saw your comment on my question: https://community.fizz.ca/questions/2071843-fizz-modem-losing-connection-access-modem-settings-via-ip
    Update for you since you seem to have the same issue: I've reset the modem, left it at all default settings and wired my desktop PC directly to the modem. All my other devices are connected to my own router but I didn't set the modem into bridge mode. Mainly I did this so I could keep an eye on the modem's status page at the next dropout, but one hasn't happened yet as far as I've noticed. I was gaming online for a fair chunk of Sunday and there weren't any issues as far as I could tell.
    No idea if I've stumbled on some weird solution for my problems, but thought I'd let you know!
  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

  • Whizz
    Whizz Posts: 22,953 admin
    Hello Mohammed,
    I see that you have been able to reach us by messenger and my colleagues have replied. Hope everything is well now.
    Have a good day!
    Catalin
  • I factory reset the Fizz modem, so I could get it back from bridge mode to router mode.
    I disabled the Wifi on Fizz router and connected my Personnal router.
    I didn't get any other drops. So in my case, seems to be the bridge mode that was creating this problem.
This discussion has been closed.