No internet connection
Answers
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First Check this link
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
And after cona tthe support for morte help
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/contact-us
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Are you talking of mobile or residential internet?1
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Mobile data in Ottawa is working fine for me, so it's not likely a system-wide problem.
If you're not in your normal area, make sure that roaming is on. Other folks report that turning airplane mode on and off corrects problems like this. In rare cases you may need to drop your preferred network type from LTE to 3G.1 -
You are better of to contact the support
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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Mobile network unavailable.0
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Talking about mobile,
I'm in Montreal.
Can't be always on wifi .
It pisses me off...
If it continues going with someone else...0 -
Have you tried the usual troubleshooting tips?
- check your Fizz account to make sure you mobile plan is active.
- restart phone.
- enable airplane mode, then disable it.
- in your phone settings. try enabling or disabling LTE.
- try manually selecting a network operator (such as FIZZ EXT).
If your phone calls and texting are working, but not your mobile data, the likely cause is APN settings.
Check here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
When your question has been answered, please close your post by clicking on the button "Make best answer".
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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.
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