Maximum number of accounts reached for the address that I put?

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alejandro P. #9521
alejandro P. #9521 Posts: 1 ✭✭
in About my account
Yesterday I tried to order my sim to my address but the system shows the following message You exceed the Maximum number of accounts reached for the address. In my house all my family have Fizz, so is it possible that someone could help me to order my sim? And avoid said message.
Thank you.

Answers

  • Mike
    Mike Posts: 20,723 ✭✭
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    Yesterday, an other person report, the same thing, it seems that the limit was 4 for him.

    You contact the support.

    Or open a new account with your referral code, for example your wife, however, you need to associate her credit card. You can still manage the account with your email, since you can delegate

    CHAT

    Go to a help page, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Maggie L.
    Maggie L. Posts: 3 ✭✭
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    I only try 2 it works but i don’t know the maximum
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