What happend to my sim cart?

kia Posts: 1
My fizz did not delivered but u said it delivered?


  • M T. #338
    M T. #338 Posts: 2,940
    You need to contact Fizz for this issue.
    To initiate a chat session with Fizz open a help page ( example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ). You'll see a bubble chat at bottom right in a few seconds
  • Yelena
    Yelena Posts: 1,808
    You need to order another sim card. Probably this one was lost or stolen.
    Contact the support to let them know that you haven't received the sim. They will tell you to order another sim, then they will reimburse you for the first one.
    If you live in a building, the delivery guys stick the envelope to the entrance door because they don't have access to enter the building like Canada Post. So next time check thoroughly if the envelope is there when you receive a delivery notification.
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