Fizz messed up; what to do?
Colin M. #4944
Posts: 2 ✭✭
in My Mobile
To start, I had requested my account be deactivated, but asked to have it reactivated within the 90 day time period before my phone number would be released to the public. Fizz messed up and now are stating I cannot get my number back. What can they or I do to get my number back? Are they able to fix their mistake and take my number back from the erroneous new owner so I can have it back?
13
Answers
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If the number has already been assigned to another member, I'm afraid there's nothing to do unfortunately.
Have you contacted Fizz about this?4 -
Here is two way you can reach support to solve your issues
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.FACEBOOK
Your can also send a message via Facebook messenger https://facebook.com/fizzca and click send a message5 -
I'm not sure if your old number could be assigned to someone else. I think it is just deactivated.
I would try again to contact the support. They should open a ticket and escalate it to specialized team.4 -
did you ever try calling it to see if someone else really has your old number5
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