Why am I losing internet 3-4 times a day?

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David P. 19313
David P. 19313 Posts: 2 ✭✭
in Internet
There are times throughout the day that I will lose internet and it will not be restored until I reset the router. Once the router has regained internet, I'm good for another few hours until it happens again. I have restored the router to factory settings by doing a hard reset (holding the button in the back of the router) but the problem has still persisted. I'm not sure what else I can do.

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  • Shilgi
    Shilgi Posts: 191 ✭✭
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    maybe try contacting the support about your problem
  • Takion
    Takion Posts: 330 ✭✭
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    it looks like your are having synchronization problems only technical support can resolve this issue
    here is a few ways you can reach support
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    Your can also send a message via Facebook messenger
    https://facebook.com/fizzca and click send a message
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