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    • Current outage?

    Posts: 9 ✭✭
    in My Mobile
    Since 7:30 I can't seem to send/receive anything. Fizz error 38.

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    Answers

    • Supreme Geek 5/5130🔥 Posts: 22,096 ✭✭
      I have the same problem
    • Supreme Geek 5/5 Posts: 1,861 ✭✭
      Is it happening only for sms?
    • Supreme Geek 5/5130🔥 Posts: 22,096 ✭✭
      For now only the SMS, calls are OK and data OK
    • Apprentice 1/5 Posts: 887 ✭✭
      Error for me too. Any communication from Fizz yet ?
    • Apprentice 1/5 Posts: 2 ✭✭
      Same thing here, its only 8am so they wil start attending to this as of now
    • Supreme Geek 5/5130🔥 Posts: 22,096 ✭✭
      I am chatting with them, and I told about the problem
    • Supreme Geek 5/5130🔥 Posts: 22,096 ✭✭
      Mon SMS fonctionne
    • Posts: 1 ✭✭
      I haven't been able to send or receive text messages all morning. Hoping they fix this soon.
    • Posts: 192 ✭✭
      Having the same issue and so is a friend of mine. I thought we were near the end of stabilization period.
    • Supreme Geek 5/5130🔥 Posts: 24,584 admin
      Hello all,
      We are aware about the situation. I want to let you know that everything shoud be back on track after a restart of your devices.
      Do not hesitate to try the steps described in our link: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
      If the situation persists, please contact us by social medias or by chat https://fizz.ca/en/contact-us
      Thank you for collaboration!
      Have a nice day! ;)
      Claudiu
    • Posts: 5 ✭✭
      A restart hasn't done anything to fix the issue
    • Supreme Geek 5/5 Posts: 1,861 ✭✭
      @Alexandre: I would also try to enable and disable the airplane mode.
    • Posts: 5 ✭✭
      Single texts are going through but not group texts
    • Supreme Geek 5/5 Posts: 1,861 ✭✭
      You can contact the support directly to look into it.
      https://fizz.ca/en/contact-us
    • Supreme Geek 2/5 Posts: 862 ✭✭
      Whizz (Fizz) says they are aware of problem.
      Once you are happy with community answers, please select a best answer to close the discussion.
    • Apprentice 1/5 Posts: 21 ✭✭
      It is back for me.
    • Posts: 2 ✭✭
      It's back for me also
    • Supreme Geek 5/5 Posts: 1,861 ✭✭
      @Karina: since the issue is resolved, can you close the topic by choosing the best answer?
    This discussion has been closed.

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