Does the problem wish calls and texting continue?
Milagros B. #3988
Posts: 5 ✭✭
in My Mobile
No acces to make or receive calls and messaging.
13
Answers
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I do not have any problem, therefore you should contact the support
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect loginWait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.7 -
it's working fine in Montreal downtown now.6
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Also no network problems since the last outage in April.
Try restarting your phone.4 -
if rebooting your phone does not work, try contacting them, I had trouble receiving texts and calls not long ago, I contacted them and it was resolved2
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Maybe you are situated in a spot without coverage? Is the data working?2
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Hello Milagros
I am sorry about this situation. I see that you were able to contact us through other channels and my colleagues have escalated this towards our technical team. Once we will receive an update regarding this situation, we will notify you by e-mail.
Have a good day!
Catalin0
This discussion has been closed.