Since yesterday , I don’t have internet anymore? But my router is working

martin R. #7212
martin R. #7212 Posts: 2 ✭✭
in Internet
Since yesterday , I don’t have internet anymore? But my router is working

Answers

  • Mike
    Mike Posts: 21,581 ✭✭
    Did you try to follow this guide?

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
  • martin R. #7212
    martin R. #7212 Posts: 2 ✭✭
    Restart ,Reset, cables...done.
    Still no internet.
    The router is working but i have no access to the internet.
  • Guangmao
    Guangmao Posts: 6 ✭✭
    Had samething last week, did reset and restart many times, still same, but fixed by itself after half day, fizz’s problem
  • Mike
    Mike Posts: 21,581 ✭✭

    If you did not change the DNS you should contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • J D. #792
    J D. #792 Posts: 316 ✭✭
    Do you have a steady blue light on the second and third light? If you don't have a blue steady light means something wrong with your internet connection, you need to contact Fizz. If you have both blue lights but no internet then maybe something wrong with the connection to your PC, a setting of your PC maybe. Try modem's wifi.
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