I have lost my activation code

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omid M. #7164
omid M. #7164 Posts: 1 ✭✭
in About my account
I have my sim card and the initial card that it was sent in but i lost my activation code.
Is there anyway that i can activate this sim card

Answers

  • Mike
    Mike Posts: 20,751 ✭✭
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    Sorry but you cannot recover. However, you can still contact the support, to be sure at 100%

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Stéphane B. 10644
    Stéphane B. 10644 Posts: 786 ✭✭
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    I would be very surprized if you can recover it. Most probably, you will have to order a new SIM card.
    In any cases, contact Fizz support to see what they will anwer. See Mike's instructions.
    Good luck
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