Updated credit card, why is the account still frozen
Lijie L. #1664
Posts: 11 ✭✭
in My Mobile
I updated credit card, account is still frozen, Please unfreeze. need the phone
18
Answers
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It can take 24h to process the payment7
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Yea Mike is right, wait 24 hours and let us know if it's still frozen.5
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If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.
You can read more here https://fizz.ca/en/faq/what-payment-methods-can-i-use
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Looks like you're going to have to wait until tomorrow unfortunately.7
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Was your credit card expired? Or was your payment rejected?
Read here to determine course of action you should take:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Feel free to contact Fizz support if you have questions.
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