Updated credit card, why is the account still frozen

Lijie L. #1664

I updated credit card, account is still frozen, Please unfreeze. need the phone

Mike

It can take 24h to process the payment

Quang-Tri

Yea Mike is right, wait 24 hours and let us know if it's still frozen.

Fizzy

If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

You can read more here https://fizz.ca/en/faq/what-payment-methods-can-i-use

GOAT

Looks like you're going to have to wait until tomorrow unfortunately.

Fizzy

Was your credit card expired? Or was your payment rejected?

 

Read here to determine course of action you should take:

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

Feel free to contact Fizz support if you have questions.