home internet billing problems?
I am now being billed $62 for the 120GB plan!
I did not change my plan so what gives?
Answers
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It seems to be a common problem in the invoice, you need to contact the support in order to correct it.
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect loginWait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.5 -
I've seen multiple postings with similar issues. Contact Fizz ASAP!4
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You should contact Fizz support, they will create a ticket.
Other customers have reported the same issue:
https://community.fizz.ca/questions/1988347-internet-plan-price-62
https://community.fizz.ca/questions/1986237-home-internet-beta-check-account-price-increase
Here is the reply given by Whizz Fizz Team to others a few days ago:
"I have escalated the situation for (customers A and
regarding this issue. Once we will solve it, we will notify you by e-mail regarding this issue you will be restored to the beta price and have refunded for the difference."3 -
so I opened a case with FIZZ via the forms and got an email with a case number,
then I got three emails saying "I am sorry about this situation.In order to help you further I escalated this situation to our technical team.Once they will have a response you will be notified via email."
and then a few minutes later i got another email saying "Thank you for taking the time to contact us. This is to confirm that ticket #27902 has been successfully closed. It was a pleasure assisting you."
no other communications, and on the web site it still shows that I am being billed for $62!
What the heck?!!!
are they just ignoring their users?2 -
It's a bug affected many internet users. Just be patient and Fizz will fix it.2
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Contact chat support.1
