Sim Not delivered?

JT
JT Posts: 2
Hi My SIM is not delivery. Courier say they already left at door. Can't find it.. Can you please help.
And is there any way to contact Fizz call or chat? That would be easier. Thanks

Answers

  • M T. #338
    M T. #338 Posts: 2,940
    You can chat with Fizz by opening a help page ( exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ). You'll see a buble chat at the bottom right in about 15 seconds or so.
  • Please make sure you have indicated the right adress.
    Here is the information how to contact the support.
    You're must be logged into your Fizz account.
    You're must be active on a help page. https://fizz.ca/en/contact-us
    You're within the business hours:
    Monday to Friday from 8 a.m. to 9 p.m. (EST),
    Weekends and holidays from 10 a.m. to 6 p.m.
    (EST).
    You have disabled any ad blockers in your browser.
    If the chat bubble does not appear
    this means that the number of sessions waiting for answers surpasses the processing capacity.
    If that happens, send us a private message via Facebook Messenger or Twitter.
  • Fatemeh Y.
    Fatemeh Y. Posts: 2
    I have the same problem. I received an email yesterday that my sim card has been delivered. However, I didn't !!
    I meant to chat with them, however, I couldn't open chat box! I logged into my account. But, I didn't get what " be active on a help page" means?
  • Fizzy
    Fizzy * 5 Go + 2 Go données avec 25$ code référence => 66KGA <= $25 Referral code with 5 GB + 2 GB data *Posts: 6,892

    @Fatemeh, it means login your Fizz account and go to any one of the Fizz help pages

    like this page: https://fizz.ca/en/contact-us

  • Fatemeh Y.
    Fatemeh Y. Posts: 2
    I did that 3 hours ago. But, the chat bubble didn't appear! I didn't receive my card! I need sim card very soon. It's an emergency! please respond by email what should I do!
  • Fizzy
    Fizzy * 5 Go + 2 Go données avec 25$ code référence => 66KGA <= $25 Referral code with 5 GB + 2 GB data *Posts: 6,892

    Fizz support is closed now. You can try again tomorrow.

     

    "If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter."

     

    Support business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

  • Whizz
    Whizz Posts: 8,571
    Hi JT,
    I see a solution was provided to you. Thank you for contacting us.
    Have a great day!
    Georgiana
This discussion has been closed.