Why did data stop working at 75% usage?

Félix L. 18299
Félix L. 18299 Posts: 8 ✭✭
in My Mobile
I received a message saying i used 75% of my data, which is true.
However my data no longer works even though I still have 25% remaining.

Answers

  • Mike
    Mike Posts: 21,562 ✭✭
    The messages sometimes do not reflect the reality. Check on your portal
  • Fizzy
    Fizzy Posts: 11,790 ✭✭

    Logon to your account to check your plan status.

     

    If there is a problem, you should contact Fizz support as follows: https://fizz.ca/en/contact-us

    Make sure that you're logged onto your Fizz account.

    You're active on a help page.  https://fizz.ca/en/solutions/mobile

    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

  • Félix L. 18299
    Félix L. 18299 Posts: 8 ✭✭
    Dear Mike,
    Maybe I didn't express myself clearly enough.
    The message does reflect reality. However my data is not coming through despite the fact that it should.
    Have a great day.
  • Mihaela L. #4584
    Mihaela L. #4584 Posts: 12 ✭✭
    You are problably out of data.Fizz messages are often delayed.You should count on your phone usage.
  • Félix L. 18299
    Félix L. 18299 Posts: 8 ✭✭
    Dear Mika,
    I am not out of data, I have approximately 25% remaining.
    Have a great day.
  • Félix L. 18299
    Félix L. 18299 Posts: 8 ✭✭
    Dear Fizzy,
    Since the Chat bubble is not appearing the only way I can contact is on FB or Twitter?
    Thanks and have a great day
  • Sarina P. #1876
    Sarina P. #1876 Posts: 78 ✭✭
    Check the setting in mobile data you may have set a data limit
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    Make sure that there is not a safety in your phone that blocks data usage when reaching 75%. I setup mine for 95% so I will never bust mine.
  • Félix L. 18299
    Félix L. 18299 Posts: 8 ✭✭
    Dear Sarina & Dominic,
    I haven't set any data limit restriction on my phone and I don't see where such a limit can be set in my Fizz account.
    Have a great day
  • Fizzy
    Fizzy Posts: 11,790 ✭✭

    Hi Félix,

    To chat with Fizz support, logon to your account and go to this page https://fizz.ca/en/contact-us

    Chat bubble popped up for me.

  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    Check with fizz's support then. That's definitely not normal.
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    No problem. That's what the community hub is for.
  • Fizzy
    Fizzy Posts: 11,790 ✭✭

    Hi Félix,

    You're welcome! Please do keep us informed when you have news. Thanks!

  • Félix L. 18299
    Félix L. 18299 Posts: 8 ✭✭
    So Fizz advised me to check the APN settings. I found info on this link https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    After just rebooting my phone, everything went back to normal. Didn't have to do anything else. So next time I have an issue, I know the first thing to try right away. :)
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    Yeah, those APN settings seem to disappear on certain phones. It’s a pain to continously rexenter them
  • Fizzy
    Fizzy Posts: 11,790 ✭✭

    Hi Félix,

    That's good to know. Btw what model phone are you using? And did those APN settings disappear or were changed?

  • Félix L. 18299
    Félix L. 18299 Posts: 8 ✭✭
    Dear Fizzy,
    I use a Moto G Play.
    For the APN fields the following fields are empty: MMSC, MMS proxy, MMS port
    ...but everything works.
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