why are all my fizz promps in french

Gulzar Posts: 4 ✭✭

May 2019 in My Mobile

whenever someone calls me and I am not available (again due to fizz network), they always get a french prompt. I am not french and want everything in my account to be English.

10

Answers

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  Fizzy Posts: 11,805 ✭✭

  May 2019

  Have you setup your voicemail yet?

  https://fizz.ca/en/faq/how-does-my-voicemail-work

   

  Also logon your Fizz account to confirm your language preference.

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  Gulzar Posts: 4 ✭✭

  May 2019

  i don't have or need the VM service, all my setting are set to English in profile

  5
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  Fizzy Posts: 11,805 ✭✭

  May 2019

  Then you are getting the default network message from Fizz.

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  Gulzar Posts: 4 ✭✭

  May 2019

  They should change the prompts based on the users selection

  5
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  Dominic L. #1933 Posts: 727 ✭✭

  May 2019

  Default if french. Contact fizz to have it changed.

  4
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  Kenny L. #23 Posts: 794 ✭✭

  May 2019

  I noticed the same issue. Let us know if you were able to get Fizz to change it. I will not bother to try right now as it's not a really big deal for me...

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