When I try to activate my SIM card, It appear that the SIM card is already assign to somebody.

Loupin
Loupin Posts: 2 ✭✭
in My Mobile
3 weeks ago I ordered a SIM card and activate it. But, at the last step the payment method didn't went through. I add to order a new credit card. It arrived at the beginning of the week, and I try to activate the card again, but I have a message error telling me that the SIM card is already assigned to somebody.
So I went in my account to see if it was possible to continue where I started 3 weeks ago, but didn't found anything to finalize the activation of my account. Thanks for your help!

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    Please contact the support we are normal users.

    CHAT
    Go on this page https://fizz.ca/en/contact-us,

    FACEBOOK

    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

  • Whizz
    Whizz Posts: 23,466 admin
    Hi Loupin,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have an excellent day!
    Radu
  • Fizzy
    Fizzy Posts: 11,899 ✭✭

    Did you try using the SIM card to see if it has service?

    If not, it looks like there was a webpage glitch when you tried to activate.

     

    If there is problem, you need to contact Fizz support as Whizz says.

     

    Logon to your Fizz account and
    open this page during business hours: https://fizz.ca/en/solutions/mobile
    and wait for the chat bubble (at bottom right)

  • Jack888
    Jack888 Posts: 34 ✭✭
    Loupin,I have encountered the same problem, online chat with customer service to explain the situation, they solved the problem for me. good luck ！
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