What do I do, I was sent someone else's contract?

Phillip C.
Phillip C. Posts: 5 ✭✭
in Your Fizz Account
I was sent the contract of someone else, on my personal email address with my cell number appearing in the email. Since there is no mention in the contract of a phone number . The client number and personal information in the contract are different then my contract. And my fizz account does not seem to be affected.
What do I do?

Answers

  • Fizzy
    Fizzy Posts: 11,764 ✭✭

    Good of you to notify Fizz support concerning this bug.

    As per Fizz instructions: https://fizz.ca/en/contact-us
    Open this help page during business hours: https://fizz.ca/en/solutions/my-account
    and wait for the chat bubble (at bottom right)

  • redhead
    redhead Posts: 857 ✭✭
    If you have your answer, please select the best answer and close the discussion.
  • Whizz
    Whizz Posts: 22,964 admin

    Hello Phillip ,

    As I have checked your case I found that our technical team is already handling your request.

    Thank you for reaching us out.
    Have a good one!
    -Bogdan  

  • Misha T.
    Misha T. Posts: 10 ✭✭
    I was also sent the contract of another customer in Quebec, though I am in Ontario in another town and postal completely.
    Fizz - please post updates and a solution or mitigation. This is an alarming privacy issue and we all want the best for Fizz so it becomes a mature flanker brand.
    Thank you, merci Fizz.
This discussion has been closed.

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