Payment failed?

Lisa H. · April 2019

I just got an email stating that my payment has failed. My credit card info is current and up to date, it is not expired. I tried adding a different credit card, but it seems to only allow one credit card to be added to the account. My account is locked. Please help.

Mike · April 2019

Your account is locked?
I believe that they got a problem with their payment system already happen.
You can contact them, the chat will open at 8am

CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Kal H. · April 2019

There has been a few people that posted here about this.
My best guess is that there is a problem for sure. Considering they are in a stabilization period, I wouldn't be surprised if the systems on the back end customer service side is messed up.
Best best is review your account profile and payment details, update them or reenter as necessary, and contact fizz support via the help hub while signed in or Facebook!

Whizz · April 2019

Hi Lisa,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
Have a great day!
Radu

Fizzy · April 2019

Lisa, if your account is locked, you cannot make any more changes.

You'll need to contact Fizz support.

As per Fizz instructions: https://fizz.ca/en/contact-us
Open this help page during business hours: https://fizz.ca/en/solutions/payments
and wait for the chat bubble (at bottom right)

Good luck!

Payment failed?

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