SMS still broken, periodically cannot receive calls?
David M. 16808
Posts: 2 ✭✭
in My Mobile
Been on Fizz for several months now and tried everything but texts sometimes are dropped or come in delayed or out of order. Sometimes when people try to call me they get 'number not in service'. I was expecting this to just be a temporary issue but at this point I'm going to cancel my service unless there's some resolution.
7
Answers
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Hello David,
We are sorry to hear that you are experiencing difficulties. In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
-Bogdan4 -
As suggested by the whizz, please contact the support and let us know the outcome.8
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I don't have facebook and the live chat bubble doesn't show up for me.....so this was the only way I was able to attempt to contact fizz.4
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Will be by form :
From the panel My Profile and -Contact Form.4 -
For the bubble to appear you have to be logon.
You don t need to have facebook account to use facebook messanger.
You can create a messanger account with only your name and phone (minimum info) to talk to Fizz
Good luck1 -
Here is info on how to contact Fizz customer service.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
Logon to your account and go to this help page
https://fizz.ca/en/solutions/technical-issues
You can reach Fizz via chat bubble on bottom right of screen.
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I had the same issues but once I've contacted fizz support everything has been resolved! You should do the same!0
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It must have been a network issue0
