Did you travel-add on expire before 1 month ?

Michael B. #2463 · April 2019

My tavel add on still had data left on it to be used, however, I see that it is isn't enabled and this it has been less than 1 month.
Of course I can't get hold of anyone at Fizz today.
Very frustrating that these things are happening when you need what you have paid for.
I've confirmed I still had data left on the add on, and that it has been less than a month - but today the add on isn't showing as enabled anymore.
(Note - voice mail still not working after a month, even though fizz says they would fix it... )

Mike · April 2019

Here what fizz say about it:

Travel addons is a one-time package that takes effect immediately and lasts until the end of your next payment cycle.

Therefore, for me is more than a month

Whizz · April 2019

Hello MB,
Please contact us via Facebook Messenger or Live Chat. Here you will find info about how you can do that: https://fizz.ca/en/contact-us .
We will be more than happy to help you!!
-Bogdan

Mike · April 2019

CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)