Unknown cost placed on credit card, how to find what the payment was for?
Answers
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To chat with them, make sure that:
You're logged into your Fizz account.
You're active on a help page.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.2 -
What is being active on a help page even mean? There is no direction inside the portal to seek customer service support.2
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Support
08:00 to 21:00 week time and
10:00 to 18:00 weekend
CHAT
Go on this page
https://fizz.ca/en/contact-us
if you are not connect login then
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)3 -
Hi Akshay as per Sergio's reply you will see the bubble icon appear to chat with a Fizz rep on the resolving issues page. It will not appear if there are too many people waiting in the queue to speak to a rep. The other alternative is to try sending a msg through there facebook page.1
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You may also contact them by form!: FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)1 -
Being active on the help page means that once the chat is open, you have to stay logged into it.1
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Have you checked your transaction history under “My plans”? It may contain some information about what the charge is about.1
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