I did not receive my SIM card. but it shows delivered.

Yi H.
Yi H. Posts: 2 ✭✭
in Welcome and join
I have wait half month but never receive my SIM card. Track the deliver number, it says "Retourné au centre de tri - Dorval, QC", why? nobody can contact with. how can I do let them resend SIM card again?

Answers

  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
    You must contact support.
    Here is the information how to contact the support.
    You're must be  logged into your Fizz account.
    You're must be active on a help page. https://fizz.ca/en/contact-us
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    Monday to Friday from 8 a.m. to 9 p.m. (EST),
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  • Yi H.
    Yi H. Posts: 2 ✭✭
    Thanks Sergio,
    I have contacted with fizz, they said I can get refund in one month or more, if I buy the second simcard, the refund will be faster, feeling a little bit weird. but I will trust them one more time.
  • Kathleen M. #2174
    Kathleen M. #2174 Posts: 5 ✭✭
    Mine was delivered to my office after office hours, so it was in the lobby when I expected it to be delivered to the suite that I included in the address.
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