Why isn’t my data working?

Kaveri
Kaveri Posts: 3 ✭✭
in My Mobile
Hey,
I just got my sim card activated!
Phone calling works but not my text messaging! Also, I tried if my data was working but it didn’t work! I was wondering if you guys can help me solve this!

Answers

  • Paulesco
    Paulesco Posts: 15 ✭✭
    Go to mobile network and check mobile data radio button to be on. Activate roaming also and restart your phone. Still no data, go to https://fizz.ca/en/contact-us. Wait a few seconds and chat with the fuzzy bubble. Good luck!
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
    It can take a couple of hours for the sim to be fully activated. Have you configured your apn settings?
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • Fizzy
    Fizzy Posts: 11,907 ✭✭
    Allison is correct. You can receive notifications to set your APN as follows:
    1. Log into your Fizz account and follow this path:
    My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications
    2. You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS).
    3. Install these two (2) configurations.
  • Romain D. #4071
    Romain D. #4071 Posts: 67 ✭✭
    So ? anything worked for you? Tell us what solved your problem
This discussion has been closed.

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