Service is suspended?
Lori-Ann
Posts: 1 ✭✭
I had to cancel my old credit card because of fraudulent activity. I thought I had put in my new information but i missed a step which I now fixed. Unfortunately i got an email saying my payment failed which is how i know i missed a step. How long before you retry the payment and i get my service back. This is my only phone. Or can I do a manual Payment? I didn't see that option though
13
Answers
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Log onto your account. You will find a link to update your payment and then make your payment.
You can also go to the email about your payment having failed. From those emails, there will be a link to "Update your payment" and then "Make a payment". If that doesn't work, contact Fizz via chat.
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Please contact Fizz to double check after having followed the Fizzy instructions.9
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Afin de pouvoir clavarder avec le support, assurez-vous de ceci:
- Vous devez être connecté à Mon compte.
Vous devez être sur une fiche d'aide. https://fizz.ca/en/contact-us
Vous devez être durant les heures d'ouverture du Service client: du lundi au vendredi de 8h à 21h (HNE), les fins de semaine et jours fériés de 10h à 18h (HNE).- Tout bloqueur de publicité de votre navigateur doit être désactivé.
Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.
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