No data connection

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Artyom Kukuev
Artyom Kukuev Posts: 2 ✭✭
in Internet
When is data coming back it's ridiculous 4 day already.I didn't receive any perks for the last time service went down

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  • Mike
    Mike Posts: 20,727 ✭✭
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    Did you try to toggle air plain mode
  • Kovid
    Kovid Posts: 588 ✭✭
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    Fizz did not promise any data for the last outage.
    As for last week outage, the data will come on April 9 (next Tuesday) as perks in your account.
    Regarding regular data connection, the network has been up and running fine. The issue might be with your phone. Clear the cache, check your APN parameters to see if they have not changed following the last outage, then reboot your phone. If it does not fix it, contact Fizz by chat using the following link: https://fizz.ca/en/contact-us.
    Good luck!
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
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    If the airplane mode and restarting your phone don't work, double check your APN settings. At least one person that I know of had their APN settings corrupted somehow during the first outage last week.
  • NYOTT
    NYOTT Posts: 8 ✭✭
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    If none of the above solutions works, you may be one of the unlucky ones.
    What phone are you using? If you are using a Huawei, many users have had their access to data limited (to 3g) or completely removed during the stabilization period. There is no guarantee it will be restored.
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