Perks following technical issues not appearing in my account?
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Jessie Greene
Posts: 1 ✭✭
I was affected by the technical issues on March 25th (and yesterday April 2nd, I had no access to cellular internet), but the perks (2x 1gig) are not appearing in the My Rewards section in my account... Anyone else have this problem?
5
Answers
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You are better off contacting the support
To chat with the support, make sure that:
- You're logged into your Fizz account.
- You're active on a help page. https://fizz.ca/en/faq/resolving-issues
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
3 -
The email stated April 9th as the date these perks will appear in your account.
On March 25, technical issues impacted our mobile services. Everything is now back on track.
We understand that your mobile services are an important means of communication for you. That is why all Fizz members who were impacted by this outage will receive on April 9, 2019, 2 GB of mobile data per plan in the form of two perks of 1 GB each.
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The message from fizz said that we will receive the bonus data on april 9th.2
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The perks offered as compensation for last week's outage are not supposed to be available until April 9.2
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For March 29 outage, the perks will be added to your account on April 9 (next Tuesday)1
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we received them1
This discussion has been closed.