Status of our services April 2, 2019 (Resolved)
Whizz
Posts: 23,468 admin
April 2, 2019 5:30 p.m. - Service has now been completely re-established. Your phone should automatically reconnect to the network within the next few minutes, if not please proceed with a restart of the device. Fizz apologizes for the inconvenience this may have caused you.
April 2, 2019 3:45 p.m. - Some members have started to see their service come back. Our teams are pursuing their efforts to solve the situation as soon as possible for all our members.
April 2, 2019 11:15 a.m. - Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. As soon as we have any significant development to communicate to you, we’ll post an update.
Fizz apologizes for the inconvenience this may be causing you.
April 2, 2019 9:40 a.m. - We noticed some instabilities on our network, which would explain why some members cannot use their services. We're currently investigating to pinpoint the cause as soon as possible.
42
Answers
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It happens too often.24
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when will be it ok ??19
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Please make it more reliable.20
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better not be all day long this time17
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Instabilities!?!?! That's an understatement! It's a FULL OUTAGE PEOPLE!!!21
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le plus tot possible SVP19
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Thanks for update. Please fix asap.23
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Come on people I was trying to make some calls here.18
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Fizzoutage is coming again!!! Watch out!!!18
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Please fizz fix this. Waiting for important calls18
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Guys,
I don't want extra data, I'd prefer have a reliable network...23 -
Sure you guys noticed the outage after we posted several times but, this seems to be happening too often.
Please make a complete fix and found the root cause19 -
In case this happens, why don't you use a fallback network?
Can people that use roaming at the moment can confirm if it is working or not now?21 -
Guys, I use this phone for work.
It happens too often.
I'm off to a different net.19 -
Not impressed, Fizz! I find myself shopping elsewhere for a new phone plan. Get your act together, please! We need service, not extra GB.19
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We cannot tolerate this every weeks... What is going on Fizz ?
Many of us will switch to another service provider...20 -
Ouch! Two major outages in a very short time frame.. Fizz is unfortunately going to have customers transition to other providers!19
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Whatever you do, do not offer "2 Gigs of free Data" again. This is an insult to people who need their phones for work and already have all the data they need under their plan. On the last outage on March 25 I lost a full day's work as an Uber driver. Again today, I'm back home waiting for the network to come back up.24
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Seriously... Starting to be not reliable this service... When you're waiting for important calls and then this happens...18
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Yup. Network down again. It seems that this is the weekly outage. Getting used to it. Sad. Unreliable.17
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take your business seriously, ok? otherwise, i have to switch to a more reliable provided. i will get you a second chance.16
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You're making the news now... Embarrassing...
https://mobilesyrup.com/2019/04/02/fizz-mobile-wireless-network-outage-again/18 -
Mine is back on iPhone.16
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hoping you'll find ways to fix all that17
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Same here, I use my phone for work, this is REALLY troublesome.
I'm loosing way more $ than I am saving, 2GB of data really doesn't cut it. Mobile phone like internet is a critical service where uptime needs to be perfect. I don't mind a few dropped call here and there, but 15 hours outage every week is clearly not a professional service nor an acceptable one.
GO back in BETA and discount your service more until you actually have a reasonable uptime FIZZ.18 -
Here we go again! Can they beat the 15hrs like last time?17
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Can we get a notification or a SMS when the service will be back on?18
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Whizz:
can you explain what is going on.
What happened last week and what is going now
can expect the same outage every week17 -
Please try to solve that problem or you gonna lose clients.
Hope it's resolve soon.17 -
Having us fallback onto say Videotron's network for roaming would at least allow people to have calls and texts. I would imagine this would be the most probably plan to have a fallback as Videotron is the parent company. Otherwise this is quite unacceptable for many users.17
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Hopefully some more free data to come!16
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It took you 2 hours to even acknowledge the network problem to start with!
This is unacceptable. I should have stayed with my previous provider. Now, I'll have to crawl back on my hands and knees and beg for my old plan back.17 -
Completely unacceptable to have two all day outages in less than 2 weeks. And this looks like it will be another all day outage. Offering free data is an insult. It doesn't cost Fizz anything and we all chose plans with enough data in them anyway, so it doesn't benefit us. A free month of service is the minimum I'm going to accept to even consider staying with Fizz. I suggest all customers ask for this and if we don't get it, complain to the CCTS here. https://www.ccts-cprst.ca.17
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Second outage in 8 days. Follow status here:
https://fizz.ca/en/faq/status-services17 -
for real, i have people to find man... you can't just drop service on a dime like that...16
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That's it, I'm changing companies. Fizz isn't worth it anymore. I need my phone first and foremost for calls, and if it can't do that when I need it most then paying for it is pure lunacy.16
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Hey Fizz.
You seem to be in poor health, man. Perhaps it's time to take yourself back to beta stage, run some tests, and heal up before you launch for real. This is now twice within the span of a month that you are totally out of commission.
Maybe you could consider crediting all your users back half the cost of their monthly service...especially as this is happening frequently at this stage.
Get well soon, but get yourself together and figure out a real solution. This is getting to be too much. Your clients want to like you -- we really do -- but it's becoming harder to believe your self-diagnosis. You're not well. Admit it.14 -
Let's see how long before the service is back up....
They should still in BETA ... I made the mistake of moving 3 service to them to save some money
I dont get how they can mess this so bad given that Videotron has a STABLE Network and all the expertise they can access !16 -
so many people have the outage? is it only in quebec? i hope its not 100% of people?
im glad I didnt have anything important today because i would have been screwed big time16 -
i shall change operator, 25 mars,2 avril....16
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no service from 9 am today this is the second time in less than one month and the word apologizes ,apologizes is not give as a service ?????16
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I'm sure CBC's MarketPlace would be a good place to air this problem. It seems that we are being treated as consumers, not customers. We should be told why this happened, and what they are doing to prevent this happening again. I suspect they are overloaded with new customers and don't have enough capacity.16
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Happens too often. Will it become reliable? Because im getting sick of this. Hope it wont be all day long this time.16
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Why don't you compensate by discounting or payback i/o give us extra data which some of people don't need but everyone needs money.16
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At first, I could understand that we might have some service outage while we were on the beta price. However, the end of the beta has officially been announced and we're paying full price for a service that is not reliable. Once again today, I've had some important calls to make today that I couldn't make... Some of us rely on cellular network to work...
The solution that Fizz came up with last time was to gift us 2GB of data, which we all probably don't need... it does not give us back our lost day of work, Fizz should go back to beta and prolong the beta price again if it is still going through so many instabilities. I am seriously considering quitting the service with the state of things right now...16 -
The network seems to be back online now.16
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some instabilities, some members, some crooks!16
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What’s the latest update ?
3pm and still no service in Montreal,
Fizz isn't updating there service status page ?16 -
Is this Goodbye?
You unsubscribed from Fizz on April 2, 2019 .
Your last day as a Fizz member being April 28, 2019 .
Keep your Fizz SIM card. Should you ever wish to come back, we’ll welcome you with open arms. Everything you need to know to reactivate your plan can be found in our Solution Hub.16 -
can we have an update? My internet is still not working16
This discussion has been closed.