My plan is deactivated while functioning?

Vitali Khlebko
Vitali Khlebko Posts: 3 ✭✭
in Your Fizz Account
I see my line (438) 505-5232 became deactivated, while continue to function. Obviously, I did not deactivate it
How to reactivate it?
And, as a precondition for reactivation, what is going to be a post-beta price after 2019-04-08, given all options are kept the same?

Answers

  • Mike
    Mike Posts: 21,694 ✭✭

    First of all, please edit your message and remove the phone number this is a public forum.


    For this kind of problem your best option is to conttact them.

    CHAT
    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK
    You can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

  • gremiobr
    gremiobr Posts: 237 ✭✭
    You should contact fizz by chat or Facebook messenger :)
  • kobray
    kobray Posts: 98 ✭✭
    did you even pay it?
  • Vitali Khlebko
    Vitali Khlebko Posts: 3 ✭✭
    Yes, I did pay. I have 3 numbers and 2 out of 3 are just fine
  • Fizzy
    Fizzy Posts: 11,911 ✭✭

    You will have to contact Fizz customer support.

    Some other customers have reported deactivated plan, due to billing issue.

  • Chris P. #37
    Chris P. #37 Posts: 141 ✭✭
    ... More billing issues, thats unfortunate. Your best bet is to try to contact them using Facebook Messenger, they are starting to answer alot faster then they did before now.

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