0MB data left after using 764MB from my 4GB plan?

Gheorghe L. #3879 · March 2019

Why i have 0MB data left after consuming ~700MB on my 35$/4GB monthly plan?
When all the issues are going to be fixed?
4GB data for 35$/month is the same i can get at Fido + a stable network!
Seriously thinking to move back to Fido. C'mon guys - fix your problems! Your "cheap" prices will not keep people on board if you have so many Major and Basic problems, especially after yesterday's complete Voice service outage (7am to 9pm on a Monday!!!). Totally unacceptable. I am surpised no one will fine you for having complete Voice outage for more than 12h. Fix your problems, test the solutions, then go live!

Mike · March 2019

You are better off to contact the support

Here the original link for the support https://fizz.ca/en/contact-us
Contact fizz https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

Gheorghe L. #3879 · March 2019

Thanks Mike for the answer, but it did not help resolve my issue.
I am not a facebook user, and there is no "chat bubble" poping up on the Solution page (i am logged in into my account). I tried 3 different browsers.
Is there any other way to contact Fizz support/customer service (like regular plain email that works)?

Darus · March 2019

Just install Facebook messanger

Dallaire_M · March 2019

You should contact Fizz :
Messenger:
https://m.me/fizzca
or using the chat bubble :
https://fizz.ca/en/faq/resolving-issues

Sebastien · March 2019

If the chat bubble is not there, they should be busy right now. Keep trying.

kobray · March 2019

just make a fb account to contact fizz

Aleksey P. · March 2019

Oh dahh..... i'm NOT gonna go create a facebook account to talk to support. So "not smart".... there is a reason people stay away from facebook. After 14-16h outage there should be a reason to stay away from fizz.