Activation code on a new SIM card already used by another member

DIMITAR T.
DIMITAR T. Posts: 7 ✭✭
in Welcome and join
A friend gave me an opened package but never installed on a phone SIM card. Yet, when I try to create my plan and activate the SIM says that the "Activation code has already been assigned to a member". Can I use this SIM anyway, or I should order a new one?

Answers

  • Mike
    Mike Posts: 21,702 ✭✭

    You should contact the customer service. I believe that they will reimburse your friend.

     

    Contact fizz, going on one of the FAQ pages after 8am, https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)
    You can also send a message by Facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

  • Leifuer
    Leifuer Posts: 535 ✭✭
    Try to reactivate again, sometimes it might be a display issue (bug). Or the activation needs time.

    If the problem remains, contact Fizz by chat or Facebook.

    Good luck!
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
    Did you used the same email address when your ordered and tried to activate the sim?
  • Mike
    Mike Posts: 21,702 ✭✭
    Did you solve ?
  • DIMITAR T.
    DIMITAR T. Posts: 7 ✭✭
    It turns out that an account creation process has been started with this activation code but never finished, and that seems to be the main problem. Finally I gave up and bought another SIM.
  • Mike
    Mike Posts: 21,702 ✭✭
    ask for a refund. Do you need a referral code? if you need one this is my referal K61CD
  • DIMITAR T.
    DIMITAR T. Posts: 7 ✭✭
    Thanks for the advise Mike, but I gave it back to my friend. He will take care of it. Thank you all for your input and fast response. Cheers!
  • Mike
    Mike Posts: 21,702 ✭✭
    Np, therefore, you can click on make this a best answer and close this post.
This discussion has been closed.

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