Are we getting compensated for yesterday ?
Answers
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good luck with that7
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They have something built into our contracts that says as long as the service outage isn't longer than 48 hours, they don't need to provide compensation. I think they would want to to keep customers but I had no luck with that. I'll be paying a bit more with Fido or Koodo for a reliable network shortly. 12 hour outage with no bill credits is absurd when there are so many options out there. I read about people missing job interviews. Also very glad my car didn't break down.0
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If the outage is less than 48 hours, no, in accordance with CRTC law. You can still to try over the chat.3
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Yeah, we're not getting compensated. lol4
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Hi Normster,
Please accept our sincerest apologies for the Monday network outage. You can check the following link to see the compensation we have prepared for you: https://fizz.ca/en/faq/status-services.
Have a great day!
Radu0
This discussion has been closed.