no text messages - ottawa?

rodney Murphy
rodney Murphy Posts: 1 ✭✭
in My Mobile
currently our samsung android j2 phone is unable to send/receive text messages. no network icon in upper right hand corner. we get "unable to send..." message. re-started a few times, even removed battery to reboot. calling sometimes works. my wife also has a samsung android (different model though) and has had virtually no issues up to now on fizz. this problem has been going on since a month, very frustrating! should I get a new SIM card? or is this a network issue?

Answers

  • David M. 10697
    David M. 10697 Posts: 7 ✭✭
    I'm having a similar situation, with the 'fizz error code 38' message popping up.
  • Martin P. #2058
    Martin P. #2058 Posts: 27 ✭✭
    Same here... Error 38!
  • Rayl
    Rayl Posts: 122 ✭✭
    Text is work, just tested.
  • Whizz
    Whizz Posts: 23,468 admin
    Hi Rodney,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
    Radu
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