When will service be back up?

Brittany Tak
Brittany Tak Posts: 4 ✭✭
I am in Montreal and My service is completely down, this is quite an inconvenience. Your plans aren't cheap enough for this to continue being acceptable.

Answers

  • Mike
    Mike Posts: 21,570 ✭✭
    This is the community not the customer service.
  • Martin G. 6456
    Martin G. 6456 Posts: 4 ✭✭
    same here ! down !
  • Robert W. #1129
    Robert W. #1129 Posts: 16 ✭✭
    Same here. Help.
  • Charles2rg
    Charles2rg Posts: 10 ✭✭
    Same here... service is down, this is unacceptable. We are no longer in Beta phase.
  • Hershy R.
    Hershy R. Posts: 2 ✭✭
    All service down! Terrible! This shouldnt happen, even if its in BETA!
  • Dallaire_M
    Dallaire_M Posts: 509 ✭✭
    We don't know. You should contact Fizz
    There is problem known with the instability of their services
    https://fizz.ca/en/faq/status-services
  • Laphroaig
    Laphroaig Posts: 27 ✭✭
    Hi,
    I am also in Montreal and I completely lost the service. Will it be up soon? I have a business call in one hour.
    Thanks!
  • Mike
    Mike Posts: 21,570 ✭✭
    we are normal use like you. We do not know :(
  • Leifuer
    Leifuer Posts: 531 ✭✭
    We have no idea what was going on.

    But Fizz is disappointing people...
  • Robert W. #1129
    Robert W. #1129 Posts: 16 ✭✭
    I received this answer from Fizz:
    "Yes we are aware that there currently is a network outage since 7:45 AM."

    "We’re currently investigating to pinpoint the cause as soon as possible"
  • Marco P. #1260
    Marco P. #1260 Posts: 35 ✭✭
    i have been down since 730am
    hopefully it gets resolved soon
    https://fizz.ca/en/faq/status-services
  • Rayl
    Rayl Posts: 122 ✭✭
    Ottawa down, no network.
  • Estela T.
    Estela T. Posts: 2 ✭✭
    Same here in Ottawa! Down!!!!
  • Guangmao
    Guangmao Posts: 6 ✭✭
    March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.
  • Cambria
    Cambria Posts: 26 ✭✭
    From https://fizz.ca/en/faq/status-services :
    March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.
  • siyu sun
    siyu sun Posts: 1 ✭✭
    I am in Ottawa and service is down too.
  • Takion
    Takion Posts: 330 ✭✭
    its taking them to long to fix
  • Dazhi
    Dazhi Posts: 3 ✭✭
    Me too, I am in VMR. The service is down, but it is very strange that my wife’s Fizz service is ok! Can you Fizz explain this? I am in the same house with my wife, her phone is working, mine is out of service!
  • Sohaib O.
    Sohaib O. Posts: 35 ✭✭
    I hope we will have some compensation...
  • samisheikh
    samisheikh Posts: 192 ✭✭
    This is completely unacceptable to be down for 3 hours and ongoing!! Not only does the service need to come back up ASAP, we also need compensation for this. As the OP said, their plans aren't cheap enough or even free to endure this kind of service in the year 2019.
  • Connor F. #1041
    Connor F. #1041 Posts: 2 ✭✭
    It's down for me too (android) but my brother (iPhone) has no issue. Weird.
    At least there's another discount incoming
  • Huncho Hundo
    Huncho Hundo Posts: 1 ✭✭
    me too my service is unavailable this is unacceptable.
  • Leifuer
    Leifuer Posts: 531 ✭✭
    March 25, 2019 - 7:45 am We noticed some instabilities on our network, which would explain why some members cannot use their mobile services. We’re currently investigating to pinpoint the cause as soon as possible.

    March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

    March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.
  • Adolfo M. #3790
    Adolfo M. #3790 Posts: 12 ✭✭
    Same here in Ottawa. Usually this might happen when there is an important upgrade being put in place, like leaving the beta phase behind. Let's hope this is it and wait for better services later today.
  • Tao L. 12224
    Tao L. 12224 Posts: 1 ✭✭
    service down more than 4 hours
  • Alex M. #2475
    Alex M. #2475 Posts: 122 ✭✭
    Network down for me too. There gonna lose a lot of new customers. Wheres my refund??
  • Mike
    Mike Posts: 21,570 ✭✭
    They are back up and running in MTL
This discussion has been closed.