When will service be back up?
Brittany Tak
Posts: 4 ✭✭
in My Mobile
I am in Montreal and My service is completely down, this is quite an inconvenience. Your plans aren't cheap enough for this to continue being acceptable.
10
Answers
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This is the community not the customer service.4
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same here ! down !4
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Same here. Help.4
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Stop crying and go to another provider if you are not happy. this service is STILL in BETA.5
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Same here... service is down, this is unacceptable. We are no longer in Beta phase.3
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We don't know. You should contact Fizz
There is problem known with the instability of their services
https://fizz.ca/en/faq/status-services3 -
All service down! Terrible! This shouldnt happen, even if its in BETA!2
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we are normal use like you. We do not know
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Hi,
I am also in Montreal and I completely lost the service. Will it be up soon? I have a business call in one hour.
Thanks!2 -
We have no idea what was going on.
But Fizz is disappointing people...3 -
I received this answer from Fizz:
"Yes we are aware that there currently is a network outage since 7:45 AM."
"We’re currently investigating to pinpoint the cause as soon as possible"3 -
2
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Ottawa down, no network.3
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Same here in Ottawa! Down!!!!2
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March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.2
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From https://fizz.ca/en/faq/status-services :
March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.2 -
I am in Ottawa and service is down too.2
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its taking them to long to fix3
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Me too, I am in VMR. The service is down, but it is very strange that my wife’s Fizz service is ok! Can you Fizz explain this? I am in the same house with my wife, her phone is working, mine is out of service!2
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This is completely unacceptable to be down for 3 hours and ongoing!! Not only does the service need to come back up ASAP, we also need compensation for this. As the OP said, their plans aren't cheap enough or even free to endure this kind of service in the year 2019.1
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I hope we will have some compensation...1
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It's down for me too (android) but my brother (iPhone) has no issue. Weird.
At least there's another discount incoming1 -
me too my service is unavailable this is unacceptable.1
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March 25, 2019 - 7:45 am We noticed some instabilities on our network, which would explain why some members cannot use their mobile services. We’re currently investigating to pinpoint the cause as soon as possible.
March 25, 2019 - 9:45 am: Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.
March 25, 2019 - 10:45 am: All our teams have been mobilized and are working relentlessly to address the situation. Fizz apologizes for the inconvenience this may be causing you.2 -
Same here in Ottawa. Usually this might happen when there is an important upgrade being put in place, like leaving the beta phase behind. Let's hope this is it and wait for better services later today.1
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service down more than 4 hours1
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Network down for me too. There gonna lose a lot of new customers. Wheres my refund??1
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They are back up and running in MTL0
This discussion has been closed.