Did not receive my SIM card ?
Antonio P. #3604
Posts: 11 ✭✭
in My Mobile
I purchased 2 SIM's on the same order, but only 1 card was delivered ? are they being shipped separately or did the courier lose-stole the second SIM ?
5
Answers
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Contact them
https://fizz.ca/en/faq/resolving-issues4 -
I think they come separately, I ordered 2 and came separated7
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Contact fizz (chat or Facebook messenger) they usually come separately.3
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Under "my profile", then "order history", "see details". There should be a "Follow your shipment" link. You can check the status and possibly communicate with shipper. Should be faster than chat.1
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Yeah, check your account history to see how many sim cards were delivered to you.2
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Standard shipping: maximum 2 business days
All orders placed from Monday to Thursday are delivered within the week on the next 2 business days (Wednesday to Friday)
All orders placed from Friday to Sunday are delivered within the next week on the next 2 business days (Monday to Tuesday)
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If you have not received your sim card within this time fraame you should contact Fizz.1 -
You should contact Fizz. They may resend you one for free.3
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New update about lost sim, you get refund automatically if it's returned to sender. It just happened yesterday from one referral.1
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