No data allocated in new cycle?

Chee Tsung Tang
Chee Tsung Tang Posts: 2 ✭✭
in My Mobile
Payment was taken from my account yesterday but I did not get my data. Did anyone else get a similar problem?

Answers

  • TheMMc
    TheMMc Posts: 489 ✭✭
    I didn't get this bug but you should chat with Fizz on Messenger.
  • Kovid
    Kovid Posts: 588 ✭✭
    It's like Fizz has managed data quite well. This might be a miss, please reach out to them. Users have reported more issues on msg, calls and sim cards than on missing data. Personally I haven't had that issue.
  • Leifuer
    Leifuer Posts: 533 ✭✭
    There can be issues during the end cycle and the beginning cycle.

    There are still some bugs though...

    Wait and see, if not try to contact Fizz.

    Good luck!
  • Chee Tsung Tang
    Chee Tsung Tang Posts: 2 ✭✭
    Reached out to them via Messenger but the person that responded couldn't understand the problem because he sees data in my account. He failed to realized that is rollover data and that I did not get any new data this month. Hopefully, this can sorted out soon.
  • kamurb
    kamurb Posts: 58 ✭✭
    New data every month is regular phenomenon and it can have a bug in that!!!
  • Whizz
    Whizz Posts: 23,434 admin
    Hello Chee ,
    For further checks, please contact us by Facebook Messenger or via Live Chat. Here you have the info about how you can contact us: https://fizz.ca/en/contact-us .
    Thank you very much for your cooperation.
    Marius Daniel
This discussion has been closed.

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