Why can't we add a second credit card?
Paulo P.
Posts: 11 ✭✭
I cannot change my payment method for Fizz. I already tried many times to add a second credit card, but I got the following error:
You reached the maximum number of credit cards allowed for an account.
I got in touch with the chat support twice by now and spent at least one hour trying to find a solution and answering the same kind of questions over and over. I know my credit card is not the problem because I use it on a daily basis with all the same billing information.
You reached the maximum number of credit cards allowed for an account.
I got in touch with the chat support twice by now and spent at least one hour trying to find a solution and answering the same kind of questions over and over. I know my credit card is not the problem because I use it on a daily basis with all the same billing information.
23
Answers
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This is a bug with Fizz system. You need to chat with them to have it fixed.
You can initiate the chat by opening a help page ( like https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ). You'll see a bubble chat at the bottom right corner in about 15 seconds.11 -
I already chatted twice with them. They keep saying the problem is either my credit card or billing address...
I can sure that is not the case because I use the same credit card a lot and only have problems with Fizz platform.8 -
It is quite frustrating to be honest. I regret my choice when I went for a new company. The additional time I already spent won't pay off.7
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I did not have any issues adding a second card last night.9
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Indeed Kevin, not everybody face this issue. I created my account with 3 others friends.
2 had this issue and the others added a second credit card as expected.7 -
Ask Fizz chat and remove it, otherwise you won't be able to add any new credit card.8
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I asked them to remove it, without success. Maybe my 2 attempts failed because the professionals who supported me lacked experience.
I just got upset because the second one ended our chat while I still wanted to solve the issue.7 -
Fizz should revise their billing system so user service won't be cut. Also Fizz need a serious QA department. It looks like they change their code in production without testing. I'm wondering if they have a development environment.11
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I was able to add a second card without a problem, although it was when I subscribed to internet (was already subscribed to mobile with a different card). I can select any card when paying for add-ons now.7
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@Paulo, yes. I even paid for a mobile add-on with my "internet" credit card.6
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Most likely what M said is what is really happening. Fizz lacks a QA department and every now and then some code is changed in production without all the required tests.7
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According to the support team, the problem is that my billing address does not match the one from my credit card.
It is strange because I used the same "invalid" credit card online this morning without any issue7 -
Hi François,
If you encounter issues when trying to add a new credit card, I kindly invite you to contact us via chat so we can help you sort this out. Have a good one!
Andrei7 -
I think François managed to add the second credit card after all.
On the other hand, I will have some trouble to pay Fizz soon cause the support team was not able to solve my issue via chat.7
This discussion has been closed.