problem login in my account?

Taryn Y. 9416
Taryn Y. 9416 Posts: 3 ✭✭
in Your Fizz Account
i have 2 fizz account which iam using one now. the other i cant login and i tried to reset the password multiple times and it still say invalid. Can someone please help!! contacted fizz multiple times and all they do is send a damm link to reset my password which clearly doesnt work!! as you can see in the picture it says incorrect username and password even tho it only ask new password reset.

Answers

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    You need to contact them again and tell them that the link does not work.
    Ideally you should "chat" with them
  • Taryn Y. 9416
    Taryn Y. 9416 Posts: 3 ✭✭
    cleared everything, change browser, on a computer nothing works. chatted with them 3times already. all they do is escalate the problem and all they do is send an email witht he reset link. i even made them change my email address just to see if it worked and it didnt.
  • Whizz
    Whizz Posts: 23,465 admin
    Hi Taryn,
    In order to be able to check your account and help you further with this issue, please contact us again by chat or private message on Facebook.
    Here you have the info: "https://fizz.ca/en/contact-us".
    Have an excellent day!
    Radu
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
    Chat with Fizz, it's more efficient.
  • Taryn Y. 9416
    Taryn Y. 9416 Posts: 3 ✭✭
    chatted with you guys today and same thing again a email with a reset password and it did not work!!!!
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