Can't change internet plan before install

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Qi K.
Qi K. Posts: 9 ✭✭
in Internet
I can't update my last post!
Nobody answer me on facebook message, how to contact FIZZ! I cancel's my current internet already.
I have a install planned tomorrow, got email said I can chose 120m today, try to change it but I can't. then I cancelled the install. Now I can't reorder it, please help!!

Answers

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    You can chat with Fizz by opening a help page like this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
    You'll see a bubble chat at the bottom right in the next 15 seconds.
    .
  • Johanne M. #358
    Johanne M. #358 Posts: 464 ✭✭
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    I had the same probleme but I dont cancel the apointement for the instalation. But I cant upgrade to 120.
  • Johanne M. #358
    Johanne M. #358 Posts: 464 ✭✭
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    I chat with them yesterday and they told me they upgrade it in my account but I cant see it still on 60. I print the conversation so maybe it could help me.
  • GyslainH
    GyslainH Posts: 319 ✭✭
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    Contact fizz with the bubble nothing else we can do
  • Qi K.
    Qi K. Posts: 9 ✭✭
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    I'm waiting in queue over 1 hour now, should I keep waiting?
  • Qi K.
    Qi K. Posts: 9 ✭✭
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    I'm waiting at chat bubble for one and half hour, should I keep waiting?
  • GyslainH
    GyslainH Posts: 319 ✭✭
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    Diable you pop up blocker
  • Qi K.
    Qi K. Posts: 9 ✭✭
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    Don't see pop windows got blocked, chat windows saying: You are in position 2 in the waiting queue.
  • Johanne M. #358
    Johanne M. #358 Posts: 464 ✭✭
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    Yes Qi sometime it's long but after it could be faster
  • Dallaire_M
    Dallaire_M Posts: 509 ✭✭
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    Just wait until the installation, and when it will be set, you will be able to upgrade in your account.
  • Bambie Tambourin
    Bambie Tambourin Posts: 109 ✭✭
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    Fizz is a brand new network if never you encounter any problem due to its early stage you can always check your apn or contact the team during the day time hope your problem will be solved soon but there is so many left to do so be patient fizz is the best network on the place its definitely here to stay :)
  • Bambie Tambourin
    Bambie Tambourin Posts: 109 ✭✭
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    Fizz is good :) !
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