Your Fizz Wallet is empty. Money gone...?

Aleksey P.
Aleksey P. Posts: 56 ✭✭
in My Mobile
"Action required: Your Fizz Wallet is empty! Until you add funds to your Wallet, you will be unable to use pay as you go services."
I'm added money to my wallet back when i opened my account (Oct?) today my wallet became 0 without me spending any money.
Talked to chat support, they said money just gone, but they "should" be in my wallet and support with look into it at some point. No ETA and I can't use international calls, etc.
just FYI folks.

Answers

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    Did you look into history of your wallet to see what was debited for ?
  • Aleksey P.
    Aleksey P. Posts: 56 ✭✭
    >> Did you look into history of your wallet to see what was debited for ?
    Yes, nothing was debited. It just became 0.
  • Aleksey P.
    Aleksey P. Posts: 56 ✭✭
    I'm sure they will. This thread is created to let other people know about the issue.
    And that they might get stuck, like me, without international calls while roaming.
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
    Wallet has bug, you'll be charged when you're roaming no matter you have plan or not.
  • Whizz
    Whizz Posts: 23,042 admin
    Hello Aleksey,
    Your situation has been escalated towards our technical team, while you contacted us today by chat.
    Once we have an update, we'll notify you via email.
    Have a great day!
    -Luciana
  • Dallaire_M
    Dallaire_M Posts: 509 ✭✭
    I would recommend to do not put money in your wallet.
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    There are many issues with "wallet" function.
  • Aleksey P.
    Aleksey P. Posts: 56 ✭✭
    And it continues... So I added more money, just to be able to use Pay as You go (I have unlimited Can + US plan, but need to have an option to call internationally).
    And.... I got a message that my wallet is empty, so 2nd payment just went to 0...
    <3 Fizz (NOT)
  • Aleksey P.
    Aleksey P. Posts: 56 ✭✭
    So right now, ~24$ are gone from my wallet but they refunded 10$.
    14$ are still MIA.
    I've figured those charges happen whenever I travel to USA. (I have USA+Canada coverage)
    Still don't see any transactions in my wallet, except a 10$ refund.
  • Aleksey P.
    Aleksey P. Posts: 56 ✭✭
    I got my money refunded. Won't be keeping any money in the wallet for now.
This discussion has been closed.

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