"There is a problem with the billing address you provided. please try again."

hi there, i bought 2 sim cards, i was able to activate one sim card for myself, and when i use the same billing address (in Ottawa) and credit card to activate my wife's sim card, it says "There is a problem with the billing address you provided. Please try again", after trying 2 days with no luck, i need your help. thanks.


  • ReneD
    ReneD Posts: 1,809
    Probably because the name on the card has to match the name on the account.
    Otherwise, you need to get on Fizz chat service, they will assist you with your issue.
    Here https://fizz.ca/en/faq/resolving-issues
    Chizz :))
  • DinoS
    DinoS Posts: 626
    Make sure city. Name is Nepean Kanata stittiville , not just ottawa.
  • Shilgi
    Shilgi Posts: 191
    try to precise the location
  • Shilgi
    Shilgi Posts: 191
    I had a similar issue as you
  • Ran X.
    Ran X. Posts: 2
    I've used the correct city name instead of Ottawa, also made sure it is the precise address, the issue still persists, I'm looking forward to Fizz team to assist. thanks guys.
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