lost my service?
Cam Wilson
Posts: 4 ✭✭
in My Mobile
My phone was working fine, got a notification my card wasn't accepted, but I just got a new one and updated the info, threw a few bucks in the wallet... then lost all service, the funds I added to my wallet, are gone, can't place any calls, or texts... no idea what the heck is going on.
6
Answers
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Add fund to your wallet would not help since your plan is suspended.
Fizz apply payment only once a day. So if your card is good then your plan would be unsuspended only tomorrow.
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However is does not explain why your wallet is empty
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So the suggestion is to contact Fizz via chat.
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You can initiate chat using this link https://fizz.ca/en/faq/resolving-issues or any other help page
during Fizz business hours (https://fizz.ca/en/contact-us)6 -
contacting customer service is so poor, chat is never available5
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Please try the link (https://fizz.ca/en/faq/resolving-issues). Wait for 15 seconds and you'll see the .... at the right corner at the bottom of the page.6
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I just tried and it worked. Chat is the most efficient way to resolve your problem ,6
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not sure why I can't see the chat anywhere here.5
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Can you disable all extensions in your browser to see .5
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don't see anything... should I be using a specific browser? I've tried in 3 different ones, never see the chat symbol5
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I use chrome, firefox, opera and it works on all 3.5
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Try : empty your browser cache , cookies , disable all extension if any .... and restart your browser to see if it help.6
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Set your new card as default, delete old one. fizz will process in mid night, stay tuned. Not same day, after 24 hours.2
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Don't forget. Chat is NOT 24x7.
Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.1
This discussion has been closed.