lost my service?

Cam Wilson

My phone was working fine, got a notification my card wasn't accepted, but I just got a new one and updated the info, threw a few bucks in the wallet... then lost all service, the funds I added to my wallet, are gone, can't place any calls, or texts... no idea what the heck is going on.

M T. #338

Add fund to your wallet would not help since your plan is suspended.
Fizz apply payment only once a day. So if your card is good then your plan would be unsuspended only tomorrow.
.
However is does not explain why your wallet is empty
.
So the suggestion is to contact Fizz via chat.
.
You can initiate chat using this link https://fizz.ca/en/faq/resolving-issues or any other help page
during Fizz business hours (https://fizz.ca/en/contact-us)

Cam Wilson

contacting customer service is so poor, chat is never available

M T. #338

Please try the link (https://fizz.ca/en/faq/resolving-issues). Wait for 15 seconds and you'll see the .... at the right corner at the bottom of the page.

M T. #338

I just tried and it worked. Chat is the most efficient way to resolve your problem ,

Cam Wilson

not sure why I can't see the chat anywhere here.

M T. #338

Can you disable all extensions in your browser to see .

M T. #338

This is what you should see

Cam Wilson

don't see anything... should I be using a specific browser? I've tried in 3 different ones, never see the chat symbol

M T. #338

I use chrome, firefox, opera and it works on all 3.

M T. #338

Try : empty your browser cache , cookies , disable all extension if any .... and restart your browser to see if it help.

DinoS

Set your new card as default, delete old one. fizz will process in mid night, stay tuned. Not same day, after 24 hours.

Kenny L. #23

Don't forget. Chat is NOT 24x7.
Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.