I received a modem for home internet service, but it does not work. What should I do ?
Abdusami A.
Posts: 9 ✭✭
in Internet
Hi all;
I received a modem for home internet service, but it does not work. Is home internet services available in Longueuil? What should I do ?
I received a modem for home internet service, but it does not work. Is home internet services available in Longueuil? What should I do ?
21
Answers
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12
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Contact Fizz with chat https://fizz.ca/en/faq/resolving-issues10
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Can you be more precise about : Your home internet is not working. What steps have you done so far?
I could for sure help!10 -
Are you trying to connect the modem at the same address they had on file when they offered you internet service? If you are, you should contact Fizz. Sometimes electronics are just DOA.9
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a videotron technician installed the modem two days ago, but i do not have access to the internet from the beginning11
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Wow kudos to the tech... I'm being sarcastic here.
Chizz
) 11 -
A Fizz technician failed the internet installation. Maybe this is sign saying I shouldn't continue this beta test.10
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If you don't have videotron cable here before, need wait a tech visit , and connect your cable from outside to basement. Then you can get internet signal in your cable.9
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Strange. What exactly did the tech say in terms of getting service up for you?11
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As Rene say I would contact CS with the chat8
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Just ask fizz to send a technician to have the issue fixed. How did the technician leave on the installation day without making the internet work?9
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It's self install but his cable not connected. Need tech visit outside.4
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contact fizz3
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The third videotron technician came to my place yesterday. he connected with a videotron modem and workede well. But I did not work with FIZZ Yet.
and I do not why guys charged me for installation fees, although I did not have internet yet !!!!!!
Really I do not know that the installation fees isn't included in the service!!!3 -
Hi all;
I need the address of FIZZ because I want to return the modem.2 -
My "return ID barcode" does not work. I went to canada post yesterday and showed them "return ID barcode", they told me that it did not work.
What should I do?2 -
Again, contact Fizz through their chat service
Chizz) 1 -
I need to chat with customer services1
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Hello Abdusami,
In order to solve your issue, you can contact us by chat or by private message on Facebook, check this link for the info: "https://fizz.ca/en/contact-us".
Have a lovely day!
Radu0
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