SMS - 2-factor authentication - UPDATED list of companies
Now that the initial post of this post was closed
https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues#answer_4280238
and in the best chosen answer Fizz said:
"... the interconnection must be configured and verified individually with each of the hundreds of companies that use it. In the interest of efficiency, we have chosen to prioritize the companies most used by our customers..."
could we have a continuously updated list of those companies and their status, probably best published in the status page?
https://fizz.ca/en/faq/status-services
Moreover, could we have on the same page a continuously updated status of all the other issues which are now and it'll continue to be part of the "continuous and progressive work" at Fizz?
P.S. For now PayPal is not one of those "companies most used by our customers"... Really?!...
https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues#answer_4280238
and in the best chosen answer Fizz said:
"... the interconnection must be configured and verified individually with each of the hundreds of companies that use it. In the interest of efficiency, we have chosen to prioritize the companies most used by our customers..."
could we have a continuously updated list of those companies and their status, probably best published in the status page?
https://fizz.ca/en/faq/status-services
Moreover, could we have on the same page a continuously updated status of all the other issues which are now and it'll continue to be part of the "continuous and progressive work" at Fizz?
P.S. For now PayPal is not one of those "companies most used by our customers"... Really?!...
37
Answers
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Thanks for the post.
At this exact time I'm stuck on the 2-step auth with Fiverr.
That's not nice...16 -
Well then, after reading this along with other messages the team had said, I can say that I definitely see alot more potential in Fizz actually succeeding, originally (not to be rude to the Fizz team) but I didn't see them really putting any effort on attempting to make their services succeed, mainly due to the fact that they aren't really informing us about their roadmap and how they plan to complete it, would be really nice if they could add on that status page when they are working on fixing stuff, just to help us out to know whats going on since there have been alot of people who have lost faith and left Fizz. I really wish to see Fizz succeed in becoming the top prepaid mobile provider. Whizz and the others, keep on doing your magic, any and all progress that you do will increase popularity. It would be nice if they could even knock off say a dollar just for all the bugs we are experiencing since I was paying the same with my old provider but they were already configured and working from the get-go and I'm sure alot of the others would agree. I get that they may need funding for paying all the staff, but if they just think of businesses how they work, you gotta give money to make money. (This wasn't necessarily targeted for you Robert, but I have a good feeling that the team will be reading your post and hopefully see this comment).17
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Incredible, if Paypal isn't one of the top company, I'd like to see which company have more users...
Adding insult to injury, can't even received the automated phone call from Paypal to confirm identity. Call is received but immediately hangs up.
This is so frustrating.15 -
I resonate with you Sebastien G., receiving Paypal authentication alerts has been a real sore point. Not only are we not able to receive the SMS, we can't even receive phone calls from Paypal. I have the same issue where the call comes and after one ring, goes straight to voicemail. For now, I have changed my phone number in Paypal, to my friend's number so he can authenticate on my behalf, which is something I shouldn't have to do.
Furthermore, I really think Fizz/Whizz should be more active on the community forums and providing us regular updates on each and every issue. Especially since they don't have a customer center where customers can call. All they have is this forum, and the chat bubble which occasionally works. On FB Messenger they take up 2 days to respond to any queries. Every child company I know(Fido, Koodo, Virgin), they all have a customer support center where you can call in. So if they are going to skim out on phone customer support, then they should be providing us with real time support online, whether it be on the forums or chat or FB messenger.15 -
Twitter not working13
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The only thing working with PayPal is answering two of the secret questions, if you have them.
This is what I use since this problem occurred.14 -
Not really fixed...but heading in the right direction at least13
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I've just tried to send an SMS and an automated call form Fiverr and their website says:
"Network problem!
You seem to be unable to receive the verification code. There might be a problem with your network connectivity"13 -
Im on the phone now with Paypal and they are telling me to ask you to remove the paypal network block when I try to text verify...
But you guys dont have a number to call.. frustrating.
How do you unblock them? pls help.11 -
So, dear Fizz, do you think all these customers and the time and effort they put to explain in detail their issues worth some attention and few consistent words from you?10
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thanks thats helpful10
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School bus cancellation alerts via SMS not working either in Ottawa. Seriously, Fizz?12
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Can't verify my CC to add it to my Apple Wallet. Please keep working on it. It's not a dealbreaker for me but it is annoying.10
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Oh, thank you so much, dear Fizz, it looks they finally "answered" me, I start missing regular SMS.
Didn't know why my girlfriend was so mad on me when I got back home, I didn't answered a couple of her messages. How could I? I never received them. And when I explained her why, she got more mad on me because I changed my phone company for "such a cheap and lousy provider". she was referring to all the problems I had since I change to Fizz, so ... how can I argue her?!...
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Google works soso11
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the featured SMS thread is closed again!9
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They should remove the ads from the buses etc and invest their saved money into their problems9
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Thank you for this post!
For me, I can even receive junk SMS, while not from credit card notification...8 -
Amazon now works !11
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Hi Folks,
Most of the 2-factor authentications which are common have been deployed and ready to use. We are aware that there might be some we are still missing, we are still working with the aggregator companies to enable the remaining companies that are missing. We're hoping they can enable the remaining companies to use with Fizz ASAP.
Thank you for your patience
Jay9 -
Twitter not working12
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Neither PayPal9
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Apple still not working9
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Hello, I try to recover my password from ADP to get my payrolls and T1/R4 but I can never receive the SMS. SMS is the only recovery option since I am not working at my previous company anymore so they deleted my email account.8
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Google not working ether.
+1 for the status page showing the progress on the most common problems.
Fizz is asking us to start swimming, and they will add the water to the pool at an undisclosed future time 10 -
NameCheap.com and City of Montreal is working9
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Instacart.com is deploying out it’s services and they only use mobile number login9
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td.com (usa) not working8
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ADP (adp.com) is not working, they provide tax forms for many canadians company6
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Google is currently half-working.
For regular authentication, it will deliver the message when you click "Didn't get the code? RESEND IT", but not the first time. The message comes from a UK number.
For Hangouts Oubound Caller ID verification, it does not work.6 -
interesting post thanks6
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Capital One is not working.6
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BMO still not working6
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Google verification not working.
CIBC verification not working.
This is extremely annoying!6 -
I do not know anything about the sms's back end is working, but I did not expect that it will be difficult. Moreover, they should have the opportunity to have the same info or employees form Vidéotron or other company to have them working with them with the right skills.
You cannot open this kinds of company without the right people. I cannot understand.6 -
Still waiting for 2FA for Capital One ... any news?6
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Not working for BRIM financial either.
An ongoing, updated list companies with 2FA "working" and "not working yet" would be most helpful.6 -
A list of such companies was also requested a long time ago, but like the whole issue, it seems to be forgotten by Fizz.
I have a suggestion, lets try all of us to submit a complain using this form in our accounts:
https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Pretty sure Fizz Team got it and forward it, but maybe this way those having the power of decision won't just hear us, but also listen to us this time.
What do you think?
P.S. Also, as you can see, all the related posts on the right column are closed.
Guys, I think we are (left) alone...;)5 -
Good suggestion. Thx for the link - I just used it.
cheers, 9 -
Well, it looks this post kinda lost its interest, but for those who are still interested about these issues, there's a newer one and probably the only on the subject, still opened:
https://community.fizz.ca/questions/1946271-sms-2fa-2-factor-authentication5
This discussion has been closed.