2FA issue thread closed - why?

Rob M. #303 · January 2019

Why would you close the massive 2FA issue thread when it still doesn’t work? Not sure what services you consider higher priority but the main ones still don’t work (Google, Facebook, online banking, etc)

Matthew M. #838 · January 2019

Agree, people were providing feedback. If it's to avoid complaints, more updates from Fizz likely would have reduced it.
We users simply don't know where Fizz is. They say hundreds of companies in in their post...ok, so which have been corrected?
Keep your users informed and people will understand.

Allison W. · January 2019

If they're unlocking them in some sort of popularity order, that implies they have a list. It would be nice to have an idea where various different companies are on that list.

atkr · January 2019

I believe it is closed because an answer was marked as accepted (even though the problem is not solved!)

Rob M. #303 · January 2019

All good points. Would be great to have a list posted of what they claim to be working and what’s still being worked on.
Marking their own vague response as the best answer in order to close the thread seems like poor customer support.

James M. #1533 · January 2019

Maybe they’re getting too many replies and they’re getting annoyed. *shrug*

Anne H. #1344 · January 2019

Go ahead to open one question. I guess this problem will be solved soon.

M T. #338 · January 2019

I'm sure that Fizz do want to have 2FA issue resolved and several known issues that they mention on this page : https://fizz.ca/en/node/2171.
They have lost a few customers to whom 2FA is crucial.
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The sooner they resolve those main issues the sooner they can charge new customers full price.
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They're just unable to fix it for the moment.