Data Rollover not working ?
Guillaume L. 1169
Posts: 22 ✭✭
in My Mobile
Hello !
I took the CAN/US 8GB plan the 27th of November and used less than 1 GB in the month.
Mid December, I did a plan upgrade to 12GB CAN/US.
I got a text message the 22nd saying that 7GB had been rollovered to next month. That was the first red flag, I still had 5 days in my month.
I got a text the 28th that 0.19GB has been rollovered, and now I see 12.19GB, instead of 19.19GB. Where is my 7GB ?
Edit :
That's weird, I wrote a message that the chat closed in my face and it was deleted by admins, that's super shaddy.
I was able to chat with someone and they did a ticket to a specialised team..
I took the CAN/US 8GB plan the 27th of November and used less than 1 GB in the month.
Mid December, I did a plan upgrade to 12GB CAN/US.
I got a text message the 22nd saying that 7GB had been rollovered to next month. That was the first red flag, I still had 5 days in my month.
I got a text the 28th that 0.19GB has been rollovered, and now I see 12.19GB, instead of 19.19GB. Where is my 7GB ?
Edit :
That's weird, I wrote a message that the chat closed in my face and it was deleted by admins, that's super shaddy.
I was able to chat with someone and they did a ticket to a specialised team..
10
Answers
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I just tried to initiate a chat with a representative and it closed in my face..2
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There are a few other users who have the same issue.
You should contact Fizz.8 -
same issue here, but for what I read, seems like if you change your data plan, roll over resets. Not sure if that is how it is supposed to work but it happened to me and other users ...8
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I also got the data rollover message 7 days before my billing cycle ens.I think we're going to see a lot of tickets regarding this.Only option is to contact Fizz in this matter.7
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I got the message my data was rolling over days before my month ended as well. However, data did roll over properly when the next payment date arrived.5
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I also did a plan change too and my cycle will be in 7 days. I hope the rollover works fine. Anyone that did a plan change and the rollover is not successful and if you got a chance to chat with Fizz support, can you let us know what support said? Will it be reseted after plan change or it still rollover?4
This discussion has been closed.