Why I hear other people voicemail welcome settings when they don't answer?

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Sergio C. #643
Sergio C. #643 Posts: 52 ✭✭
in My Mobile
I just called my wife (also Fizz). She's in BC right now, I'm in MTL. She didn't answer the phone but instead of hearing her voicemail message, I heard her voicemail welcome message settings. The system message guided me through all the settings allowing me to hear her messages or changing her pin. This is a huge bug that have to be solve ASAP. Did you guys experienced the se issue?

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  • R S.
    R S. Posts: 49 ✭✭
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    Did she port in ? from which provider?
  • R S.
    R S. Posts: 49 ✭✭
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    I have this too when my sim is in a dumb-phone but works when in smartphone, maybe its related to FizzEXT? on the dumb-phone forwarding didn't help.
    Maybe we can identify the issue, what phone/network do you have?
  • Sergio C. #643
    Sergio C. #643 Posts: 52 ✭✭
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    Hi @Rebecca S. We both use use Fizz and iPhone, me an 8 and my wife an SE. She was in Vancouver when this happened so it will probably be that.
  • Whizz
    Whizz Posts: 19,105 admin
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    Hey Sergio Conde,
    We'd like to check this together. In order to do that, please contact us by private message or by chat, so we can check your wife's account.
    Luciana
  • chaim H. 3955
    chaim H. 3955 Posts: 2 ✭✭
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    i have the same problem . please let me know if you got helped and how send me an email to chaimhmtl@gmail.com
  • Sergio C. #643
    Sergio C. #643 Posts: 52 ✭✭
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    Hi @chaim H. Just contact them... I did it a while ago and they fixed it.
  • Catherine E
    Catherine E Posts: 25 ✭✭
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    This problem still persists, anyone pressuring Fizz about this?
  • Natalya M.
    Natalya M. Posts: 1 ✭✭
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    I am having this issue as well. Is there a solution?
This discussion has been closed.

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