Can't access to ''see usage'' categorie on my account
Fabien Le Merrer
Posts: 5 ✭✭
Hi, it's been a few days I try to access "see usage" category on my account and it's loading forever. Is there a solution to see the detail of it somewhere else?
18
Answers
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Try clearing your cookies or use a different browser. If that doesn't work you will need to contact support.15
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Open an in private or incognito mode tab/window in your browser and try accessing it that way. Works for me when I can't see my usage.14
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I had the same issue. Clearing the browser cache worked for me.12
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Thanks! Clearing the cache worked for me and changing browser as well10
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Clearing the cache also worked for me10
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Doesn't work for me. I never be able to see usage. I cleared all cached and history first, then open Chrome , open Incognito mode, and the usage button is still gray, can't see anything.
Here is answer from Fizz FB messenger " I added these information on your ticket.
Once we have an update, we'll get back to you by email.
Sorry for this inconvenience.
Have a good day!
"9 -
I can only get it to work on safari, for data it shows fine for total and daily, for talk it only shows total used, and for daily usage it says 0 your out of data.
@Ann what a terrible response from them, did they ever get back to you?6 -
when i contacted fizz via chat bubble, she said it is an issue that fizz is aware of and is trying to fix it7
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For me the "See usage" button is greyed out
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Same issue since october... I also have a ticket raised but still no fix. I also tried clearing cache, private navigation, clearing cookies, different browsers. Not working.
Anyway, it's not a #1 priority issue for my, and I can check my data bandwidth in my android phone so...5 -
Hi Ann,
I can confirm that your ticket is still in progress, I really am sorry for this inconvenience.
As my colleague said, once we have an update, we'll notify you via email.
Luciana3 -
Hello Tamizid,
I checked your account and I see that you have a plan without data. The see usage button is greyed out because you have unlimited minutes in your plan.
Ionut3
This discussion has been closed.